We often talk about what it’s like to become a client, but today let’s talk about what it’s like to be a client.
Money matters change over time, but the value of a real relationship with an advisor- someone who knows your story and cares about your outcome- never does. In this episode, Frank pulls back the curtain on what ongoing client relationships look like inside his practice, Oliver Asset Management.
Quarterly check-ins, annual planning meetings, and client events like pig roasts, cooking classes, and holiday parties all show that financial planning often goes far beyond numbers on a page. Frank shares stories of clients celebrating retirement milestones, leaning on him for guidance with family decisions, and even swapping recipes and gifts. Most importantly, he explains how clients may go from nervous about retiring to moving forward with confidence.
Here’s what we discuss in this episode:
🤝 Unexpected Benefits: Surprising perks to having an advisor in your corner
💬 Beyond the numbers: Financial planning is also about relationships and building trust
📅 Ongoing reviews: How regular check-ins can help monitor progress
🎉 Client Community: Social and informational events that bring clients together
🎯 Advisor & Coach: Supporting clients through planning conversations and major life transitions
0:00 – Intro
1:19 – Beginning vs. Maintenance Mode
2:20 – Frequency and Format of Client Meetings
3:01 – Client Events and Community
4:54 – Supporting Clients Beyond Finances
5:53 – Client Victories & Milestones
7:54 – Becoming a Client: The First Visit
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